Dooap Stories
Client testimonial Aysha Mason, Hobart Service
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My name is Aysha Mason. I am the accounts payable supervisor for Hobart Service. Hobart Service is a food equipment brand. We sell and work on all of our own equipment. So any location that you go to that is a restaurant, a cruise line, a hotel, probably has our equipment in the kitchen. I vividly remember standing in front of the scanner every morning and scanning individual invoices in one by one to send for email approval. And that was before we really started getting into the automation side of things. The software that we had prior to this was nowhere near the level of automation that DoApp is. So it's been a huge, huge progression for us. And it's been something that's been really, really important to the business because without that automation, everything is just so manual and it's very easy to lose track and lose sight of your numbers and how much you're spending and the approvals and things like that. It connects directly with our D365 ERP software. So there's no lag or ability for things to be missed or dropped. It's pretty immediate the moment that the approver hits approve. One of the big pushes for us when we moved over to Dooap was PO automation. We are a company that is probably 80 to 90% POs. So for us to be able to have those auto-flow and take that manual effort out of it, previously it was kind of a double approval. Our branch managers were having to approve them in our D365 software and then they were having to approve them again. in our AP software. So there was just a lot of extra touches that really didn't need to be done. And now as long as that three-way match is there, they flow automatically. We implemented the mobile app onto our stores. So anybody that has a Hobart service phone has the app readily available to them without having to request access or anything like that. So Dooap's been amazing for us as far as our software goes and hearing the users. We've gotten a ton of amazing feedback from all of our users. I have not heard a single negative thing come out of the field. We highly recommend it. We have had no complaints. It's been a year and we've had no downsides that we've run into. There's been no deal breakers or anything along those lines. So we would definitely highly recommend it. And AP automation in general, we live in an automated world. So in my opinion, if you don't have AP automation, you're not doing yourself a favor.